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What can I do if I am unhappy about your Customer Service?

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We aim to provide you with a high level of customer service at all times but if you need to complain our Complaint Procedures are available as a download document from our Important Documents section of this website.

If you still are not satisfied with our response you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information about the FOS and eligibility to refer a complaint to them you can visit the FOS website : www.financial-ombudsman.org.uk.